Patient Financial Services Office
Health Insurance:
If you have health insurance, our billing office will first bill your insurance carrier. If your insurance plan doesn't cover a service or procedure or doesn't cover the entire cost, you will be responsible for the fees that are not covered.
If you have insurance coverage and want to update your insurance information for billing, please call Patient Financial Services immediately. Most insurance companies have timely filing requirements.
Patient Financial Services can help you after your appointment once you have received your bill.
They can help you to:
- Understand your statement balance
- Arrange a payment plan, and
- Get financial assistance (if you qualify), where a portion of your medical bill is forgiven and written off. Those with a family income at or below 400 percent of federal poverty guidelines generally qualify for assistance.
UCSF Health Patient Financial Services Contact information:
Phone: (415) 353-3333 or (866) 433-4035
You can also communicate with the office through MyChart messaging.
Website: ucsfhealth.org/billing-and-insurance
Estimate Your Out-of-Pocket Costs
At UCSF Health, we're committed to helping patients and their families make informed decisions about every aspect of their care, including out-of-pocket costs. Costs will be impacted by insurance plan coverage, co-pays and deductibles, if any, as well as by the wide range of services provided and other variables that affect costs. Use our online tool to help calculate out-of-pocket costs for our most common services.
https://ucsfmychart.ucsfmedicalcenter.org/UCSFMyChart/GuestEstimates/
Need Assistance?
Financial counselors are available to discuss your options and offer guidance in the financial planning of your medical care or services. Contact a Financial Counselor at the Patient Estimate Program at (844) 678-6831 or [email protected].
Self-Pay Patients
If you don't have health insurance or are seeking care that is not covered by your insurance plan, you are considered a self-pay patient. All self-pay patients at UCSF are eligible for a discount. For additional information about our discount policy, please call the Financial Counseling office at (415) 353-1966.
To request an estimate for the out-of-pocket cost for an upcoming service, please call Financial Counseling's Patient Estimate Program at (844) 678-6831. Financial counselors are available to discuss your options and offer guidance in the financial planning of your medical care or services.
Financial Assistance
If UCSF Patient Financial Services has advised you to apply for financial assistance, please complete a financial assistance application using UCSF's MyChart. Families with an income at or below 400 percent of federal poverty guidelines generally qualify for 100 percent assistance. An Application for Charity Assistance should be completed after services are provided and is not a substitute for insurance or a guarantee of future services.